Table of Contents
- Our Commitment
- Self-Control Tools
- Warning Signs
- Self-Assessment
- How to Get Help
- Child Protection
- FAQ
Helpline
Reach our support team via the in-app live chat if you need immediate assistance.
Ampm wallet's Commitment to Responsible Gaming
At ampm wallet, we believe online gaming should be a source of enjoyment — not stress or burden. That is why responsible gaming is not just a written policy for us; it is at the core of how we design our platform, manage user accounts, and engage with every player.
We understand that the majority of ampm wallet players play purely for fun, relaxation, and a chance to test their luck in a controlled way. However, we also recognise that for a small number of individuals, gaming can become a habit that is difficult to control. That is why ampm wallet actively invests in developing tools, resources, and support systems that empower every player to make smart, informed choices.
In addition to providing control tools, ampm wallet also conducts regular training for our support staff so they can identify players who may need assistance and respond with empathy and professionalism. Every report or request related to responsible gaming is handled seriously and in full confidence.
Self-Control Tools Available at ampm wallet
The ampm wallet platform is equipped with a range of self-control tools accessible directly through your account settings page. All tools are designed to give you full control over your gaming experience without needing to contact customer support first.
| Control Tools | Features | Effective Period | Status |
|---|---|---|---|
| Daily Deposit Limit | Limit the deposit amount within 24 hours | Immediate | Active |
| Weekly Deposit Limit | Limit the deposit amount within 7 days | Immediate | Active |
| Loss Limit | Stop wagering when losses reach the limit | Immediate | Active |
| Session Time Reminder | Pop-up notification when the time limit is nearly reached | Immediate | Configurable |
| Gaming Break | Temporary account block from 24 hours – 30 days | Immediate | Activatable |
| Self-Exclusion | Account block from 3 months to permanent | Immediate, non-reversible | Subject to Review |
To adjust limits or activate any of the tools above, log in to your account and go to Settings → Responsible Gaming, and follow the on-screen instructions. For further enquiries, please reach out to our support team via the live chat within the ampm wallet app.
Recognise Early Warning Signs
Problem gambling rarely appears overnight. It typically develops gradually. Recognising the early warning signs is the most effective step to managing the situation before it becomes more serious. Here are some signs to watch out for:
Chasing Losses
You keep playing purely to chase back money you have already lost, even as the situation worsens.
Borrowing Money to Gamble
You borrow from family, friends, or financial institutions solely to continue playing.
Sleep or Focus Loss
Your thoughts are constantly drawn to gaming even while doing other things or trying to sleep.
Neglecting Responsibilities
Time with family, work, or daily responsibilities begins to be disrupted due to excessive time spent gaming.
Hiding Gaming Activity
You feel the need to hide how much you play or how much you spend from your loved ones.
Increasing Wagering Requirements
The amount wagered needs to keep increasing to feel the same level of excitement as before.
Self-Assessment – Check Your Gaming Habits
Check in with yourself by answering the following questions honestly. This is not a formal test, but it can help you gain a clearer picture of your relationship with gaming.
Self-Assessment Questions
Answer honestly. If you answered "Yes" to 3 or more questions, we encourage you to speak with our support team.
How to Get Help via ampm wallet
If you or someone you know needs support, here are simple steps to get help through the ampm wallet platform:
Login to Your ampm wallet Account
Access your account via the ampm wallet website or mobile app. Make sure you are in a calm, private environment.
Go to Settings → Responsible Gaming
Navigate to the "Responsible Gaming" section in your account settings menu to access all available control tools.
Choose the Tool That Suits Your Needs
Choose from deposit limits, loss limits, gaming breaks, or self-exclusion depending on the level of support you need right now.
Contact Live Support if Needed
If you need personalised guidance or would like to discuss your situation, our trained ampm wallet support team is available via live chat 24/7.
Get Professional Support if Needed
For deeper support, we encourage you to reach out to independent support organisations such as Gamblers Anonymous Malaysia or the National Mental Health Helpline (MHCC) for professional counselling.
Child Protection & Parental Controls
Ampm wallet enforces a minimum age requirement of 18 years for all platform users. We apply a rigorous identity verification (KYC) process during registration to ensure compliance with this age requirement. Any account suspected of belonging to a minor will be suspended immediately pending verification.
To parents and guardians, we strongly encourage you to take the following steps to protect children from accessing online gaming platforms:
- Install parental control software on all devices used by children, such as Net Nanny, Qustodio, or the built-in parental controls on iOS/Android.
- Always keep your ampm wallet account protected with a strong password and never share your login credentials.
- Enable two-factor authentication (2FA) on your account for an added layer of security.
- Keep financial account and payment information stored somewhere not easily accessible to children.
- Have open conversations with your children about the risks of gambling and the importance of self-control in online activities.
If you suspect a minor has accessed or registered an ampm wallet account, please contact our support team immediately. We will investigate and take appropriate action without delay.